1.1 The company is financially responsible for the clients account
balance in any particular moment.
1.2 Company's financial responsibility starts with the first
record about the customer's deposit and continues up to a full
withdrawal of funds.
1.3 The client has the right to demand from the Company any amount
of funds which is available in his/her account at the time of the
enquiry.
1.4 The only official methods of deposits/withdrawals are the
methods which appear on the company's official website. The client
assumes all the risks related to the usage of these payment
methods since the payment methods are not the company's partners
and not the company's responsibility. The company is not
responsible for any delay or cancelation of a transaction which
was caused by the payment method. In case the client has any
claims related to any of the payment methods, it is his/her
responsibility to contact the support service of the particular
payment method and to notify the company about those claims.
1.5 The company does not assume any responsibility for the
activity of any third party service providers which the customer
may use in order to make a deposit/withdrawal. The company's
financial responsibility for the client's funds starts when the
funds have been loaded to the company's bank account or any other
account related to the payment methods which appear on the
company's website. In case any fraud is detected during or after a
financial transaction, the company reserves the right to cancel
such transaction and freeze the client's account.
The
Company's responsibility for the clients' funds ends when the
funds are withdrawn from the company's bank account or any other
account related to the company.
1.6 In case of any technical mistakes related to financial
transactions, the company reserves the right to cancel such
transactions and their results.
1.7 The client may have only one registered account on the
company's website. In case the company detects any duplication of
the customer's accounts, the company reserves the right to freeze
the customer's accounts and funds without the right of withdrawal.
2. Client's registration
2.1 Client's registration is based on two main steps:
- Client's web registration.
- Client's identity
verification.
In order to complete the first step the client needs to:
- Provide the company with his/her real identity and contact
details.
- To accept the company's agreements and their
appendices.
2.2 In order to complete the second step the company needs to
request and the client needs to provide
- a scan or digital photo of his/her identification document.
-
full copy of all the pages of his/her ID documet with the photo
and personal details.
The company reserves the right to demand from the client any other
documents, such as payment bills, bank confirmation, bank card
scans or any other document that may be necessary during the
identification process.
2.3 The identification process must be completed in 10 business
days since the company`s request. In some cases the company may
increase the identification period up to 30 working days.
3. Deposit process
In order to make a deposit, the client have to make an enquiry
from his Personal Cabinet. In order to complete the enquiry, the
client needs to choose any of the payment methods from the list,
fill in all the necessary details and continue with the payment.
The following currencies are available for deposit: USD
Withdrawal request processing time depends on the payment method
and may vary from one method to another. The company cannot
regulate the processing time. In case of using electronic payment
methods, the transaction time can vary from seconds to days. In
case of using direct bank wire, the transaction time can be from 3
up to 45 business days.
Any transactions made by the Client must be executed through the
determined source of the transaction, belonging exclusively to the
Client, who carries out the payment by his/her own funds. The
withdrawal, refund, compensation, and other payments carried out
from the Client’s account can only be made using the same account
(bank, or payment card) that was used to deposit the funds.
Withdrawal from the Account may be carried out only in the same
currency in which the corresponding deposit was made.
4. Taxes
The company is not a tax agent and does not provide the clients'
financial information to any third parties. This information can
only be provided in case of an official demand from government
agencies.
5. Refund policy
5.1 At any time a Client can withdraw a part or all funds from
his/her Account by sending the Company a Request for Withdrawal
containing the Client’s order to withdraw money from the Client’s
Account, which complies with the following terms:
- the Company will execute the order for withdrawal from the
Client’s trading account, which will be limited by the remaining
balance of the Client’s Account at the time of order execution. If
the amount withdrawn by the Client (including commissions and
other expenses as per this Regulation) exceeds the balance of the
Client's Account, the Company may reject the order after
explaining the reason for the rejection.;
- the Client's order to withdraw money from the Client's Account
must comply with the requirements and restrictions set forth by
current legislation and other provisions of the countries in the
jurisdiction of which such transaction is made;
- money from the Client's Account must be withdrawn to the same
payment system with the same purse ID that was previously used by
the Client to deposit funds to the Account. The Company may limit
the amount of the withdrawal to a payment system with amount of
the deposits came on the Client's account from that payment
system. The Company may, at its discretion, make exceptions to
this rule and withdraw Client money to other payment systems, but
the Company may at any time ask the Client for the payment
information for the other payment systems, and the Client must
provide the Company with that payment information.;
5.2 A Request for Withdrawal is executed by transferring the funds
to the Client’s External Account by an Agent authorized by the
Company.
5.3 The Client shall make a Request for Withdrawal in the currency
of the deposit. If the deposit currency is different from the
transfer currency, the Company will convert transfer amount into
the transfer currency at the exchange rate established by the
Company as of the time when the funds are debited from the
Client’s Account.
5.4 The currency in which the Company makes transfers to the
Client’s External Account may be displayed in the Client’s
Dashboard, depending on the currency of the Client’s Account and
the withdrawal method.
5.5 The conversion rate, commission and other expenses related to
each withdrawal method are set by the Company and may be changed
at any time at the Company’s sole discretion. The exchange rate
may differ from the currency exchange rate set by the authorities
of a particular country and from the current market exchange rate
for the relevant currencies. In the cases established by Payment
Service Providers, funds may be withdrawn from the Client’s
Account in a currency that is different from the currency of the
Client’s External Account.
5.6 The Company reserves the right to set minimum and maximum
withdrawal amounts depending on the withdrawal method. These
restrictions will be set out in the Client's Dashboard.
5.7 The withdrawal order is deemed accepted by the Company if it
is created in the Client’s Dashboard, and is displayed in the
Balance History section and in the Company’s system for accounting
clients’ requests. An order created in any manner other than that
specified in this clause will not be accepted and executed by the
Company.
5.8 The funds will be withdrawn from the Client's account within
five (5) business days.
5.9 If the funds sent by the Company pursuant to a Request for
Withdrawal have not arrived in the Client's External Account after
five (5) business days, the Client may ask the Company to
investigate this transfer.
5.10 If the Client has made an error in the payment information
when drawing up a Request for Withdrawal that resulted in a
failure to transfer money to the Client's External Account, the
Client will pay a commission for resolving the situation.
5.11 The Client's profit in excess of the funds deposited by the
Client may be transferred to the Client's External Account only by
a method agreed by the Company and Client, and if the Client made
a deposit to his/her account by a certain method, the Company has
the right to withdraw a previous deposit of the Client by the same
method.
6. Payment methods for withdrawals
6.1 Bank transfer.
6.1.1 The Client may send a Request for Withdrawal by bank wire
transfer at any time if the Company accepts this method at the
time of funds transfer.
6.1.2 The Client may make a Request for Withdrawal only to a bank
account opened in his/her name. The Company will not accept and
execute orders to transfer money to a bank account of a third
party.
6.1.3 The Company must send the money to the Client's bank account
in accordance with the information in the Request for Withdrawal
if the conditions of clause 7.1.2. of this Regulation are met.
The Client understands and agrees that the Company assumes no
liability for the time a bank transfer takes.
6.2 Electronic transfer.
6.2.1 The Client may send a Request for Withdrawal by electronic
transfer at any time if the Company uses this method when the
transfer is made.
6.2.2 The Client may make a Request for Withdrawal only to his/her
personal electronic payment system wallet.
6.2.3 The Company must send money to the Client's electronic
account in accordance with the information in the Request for
Withdrawal.
6.2.4 The Client understands and acknowledges that the Company is
not responsible for the time an electronic transfer takes or for
the circumstances resulting in a technical failure during the
transfer if they occurred through no fault of the Company.
6.3 The Company may, at its discretion, offer the Client other
methods for withdrawing money from the Client's account. This
information is posted in the Dashboard.
